[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” css=”.vc_custom_1618573460059{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background: #5f5eb5 url(https://ccclub.in/wp-content/uploads/2021/04/shutterstock_1890581038-scaled.jpg?id=5263);background-position:center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text css=”.vc_custom_1562722170105{margin-top: 20px !important;}”]

FAQ’s

Most frequently asked questions

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116490670{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]

Shopping Basics

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”How do I place an order?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]Browse through our website, select the desired product and ‘Add to Cart’. Once you’ve added your desired items to cart, go to Checkout, fill in your details, choose payment mode, and sit back, relax – your order will be shipped to you![/vc_column_text][/vc_tta_section][vc_tta_section title=”How do discounts and combos work?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]When there’s an ongoing promotion or sale, discounts will be auto-applied at checkout. In some cases, we issue coupons that can be applied at checkout for redemption.

In case of combos, you’ll get the combo price for the specified quantity, any additional purchase will be billed at the original rate. For example, combo of 3 will be billed at Rs. 899. If you’re purchasing 4, the 4th item will be billed at its orginal rate.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are the colors depicted on the site accurate?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text]Cloak Couture’s speciality lies in extensive range of colors, boasting of one of the largest offerings anywhere across India. Some of our collections have over 100+ colors. So, how do we ensure representation of colors on our website?

We shoot every product in ambient light with high-end cameras to ensure accurate reproduction. Furthermore, every picture is painstakingly edited on 100% sRGB monitors to ensure true-to-life colors. However, due to display differences and varied settings across devices, you may notice slight variation from the actual colors.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I get assistance if I need it?” tab_id=”1618575002368-0a4ffb6a-df26″][vc_column_text]We go out of our way to extend all the support you need and ensure superior service.

We’re available on chat live Monday – Saturday, 11 AM – 7 PM. Feel free to pose any queries you may have to us. Alternatively, you can contact our helpline/Whatsapp +91 9444304493 or write to support@ccclub.in

We’re also highly active on Instagram and respond to messages posed there.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will I receive my order?” tab_id=”1618576045432-557a9556-6dcf”][vc_column_text]We dispatch orders within 24 working hours post receiving your orders and have tied up with leading shipping partners to get your order at your doorstep at the fastest possible timeframe.

Estimated time for delivery is between 3 – 7 working days for prepaid orders. In case of COD, order delivery may take longer than usual i.e. upto 10 working days.

You can track your order using the link sent to you in your inbox![/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]

Rewards

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What is the C3 Initiative all about?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]Under the Cloak Couture Club (c3) initiative, we offer a rewards program to help you save up on repeat purchases with us. Every order you place with Cloak Couture will entitle you to receiving CC Coins that can be redeemed on your future purchase.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I earn CC coins?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]In order to earn CC Coins you need to place an order for minimum amount of Rs. 100 or more. For every Rs. 100 spent you earn 1 CC Coin. Earn 10 CC coins for successful account sign up.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much is 1 CC coin worth?” tab_id=”1555532166782-e41f6de6-d637″][vc_column_text]1 CC coin = Rs. 1[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I redeem CC coins?” tab_id=”1618575436952-a5d181cf-43db”][vc_column_text]You can utilize all your credit points in one go during checkout as there is no limit to utilizing them.
CC coins will have a fixed expiry date of upto a year.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]

Payments

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What Payment Methods Are Accepted?” tab_id=”1618648080776-d942a802-8358″][vc_column_text]We accept payments via Credit Card, Debit Card, Net Banking, UPI, in addition to Cash on Delivery option![/vc_column_text][/vc_tta_section][vc_tta_section title=”Are my payments secure?” tab_id=”1618648080777-748e07a2-f187″][vc_column_text]Yes! We abide by the highest security standards in place to ensure the safety of your data.

All our payments are processed via a leading payment gateway – RazorPay to ensure no risk of data theft. Also, Razorpay uses the highest assurance SSL/TLS certificate, which makes sure that no unauthorised person can access your sensitive payment data over the internet[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you charge tax on any item?” tab_id=”1618648080778-02d78155-f405″][vc_column_text]GST is applicable for all items sold in India. All the prices that you see on the website are inclusive of GST.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My order didn’t get through, but amount has been debited” tab_id=”1618648080779-d69f7e1e-5ef9″][vc_column_text]Don’t worry! In case of a failed order, the debited amount will be automatically reflected to your source payment account within 7 days.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]

Shipping & Returns

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”I want to return my purchase! What do I do?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]We carry out stringent quality checks before shipping the product to you. In case you find the item to be damaged or defective, you can raise a request for return/refund/exchange by writing to us on support@ccclub.in with your order ID. We do not accept returns in cases citing color discrepancies or dissatisfaction for some other reason.

For detailed information on our shipping & returns policy, please visit: https://ccclub.in/shipping-returns/[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take for me to get a refund?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text]Once your refund request has been approved, the amount will be credited to your source account within 7 working days. You can also choose to get the refund as store credit.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I cancel or change my order?” tab_id=”1554865954966-a58332cc-34e7″][vc_column_text]Orders can only be cancelled before dispatch. Modifications to the ongoing order cannot be made. In case you need to add items, you can place a separate order.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text el_class=”postline-large accent-color fancy-title”]

Contact

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Still have questions?

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